Human Resources

In this two-day workshop, trainers will help participants develop their skills in Problem-Solving and Decision-Making. This training course includes skill development exercises that include learning to apply problem-solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and how to avoid common decision-making mistakes. This course can be a game changer for participants, and trainers can become the catalyst for tremendously meaningful change. The courseware training materials include a detailed instructor guide, a student workbook, pre-formatted slides, assessments, a pre-assignment, a quick reference guide, and more. For more details you can download a sample, or order the course now. You'll need only limited preparation to deliver this entire workshop.

Teams are the most important foundation on which successful organizations are built, and trainers who facilitate Teamwork: Building Better Teams as a one-day training course will help business leaders create effective, motivated, and productive teams. This courseware has been designed to impart to workplace leaders the value of working as a team. These team builders will learn to: develop and enforce team norms and ground rules; generate and approach contracts; identify their own unique style and represent that in their team dynamic; leverage their knowledge to grow and lead effectively; build trust and develop the team's maturity as a unit; and communicate with presence and impact. Trainers can order this courseware and immediately begin customizing the training materials to match their brand or to accommodate the needs of any particular group of students. We include all of the tools you need to deliver an engaged and customized experience, with a detailed instructor guide, student guide, pre-assignment, assessments, supplementary reading list, pre-formatted slides, and more.

Hiring for Success: Behavioral Interviewing Techniques will teach hiring managers to refine their interview skills and methods in order to ultimately?choose the right candidate for the job. Finding the right person for a company is an important factor in business growth, and it can be a very expensive undertaking. How do you separate the good from the great, when they have similar work experience and strengths to offer? This two-day workshop will help managers develop the necessary competencies to ask the appropriate questions, and thereby determine the fit of potential candidates. Specific skill development includes: recognizing the costs incurred by an organization when a wrong hiring decision is made; developing a fair and consistent interviewing process for selecting employees; preparing better job advertisements and using a variety of markets; developing a job analysis and position profile; using traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions; effectively interviewing difficult applicants; and understanding basic employment and human rights laws that can affect the hiring process. Velsoft training course materials are completely customizable and can be printed on demand, meaning trainers can edit, add to or remove courseware materials to meet the needs of the audience and then print off exactly what is needed, every time. Each package comes complete with an instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.

Trainers who regularly deliver training in best practices and human resources will get lots of positive feedback when they effectively facilitate Orientation Handbook: Getting Employees off to a Good Start. In this two-day course, you'll help human resources and in-house leaders to understand that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff; it starts with an orientation to the organization and the job, and continues on a daily basis as employees are trained and mentored. Topics explored in this course include how important an orientation program is to an organization in terms of engagement, retention, and fiscal responsibility; identifying the role of the human resources department in orientation; exploring the commitment curve; determining critical elements of effective employee training; helping employees settle into their new environment and establishing relationships; and considering the value of an employee handbook for new and existing employees. This interactive training course is supported by detailed training materials that include an instructor's guide,a? student workbook, pre-formatted slides, a pre-assignment, assessments, recommended reading, suggestions for further development, a quick reference guide, and more. All training materials are easily customizable, or can be delivered exactly as presented. Download this courseware now, print what you need, and you'll be ready to deliver?Orientation Handbook: Getting Employees off to a Good Start in no time at all!

Trainers will help workplace leaders and human resources specialists learn the value of Creating a Top Notch Talent Management Program in this important two-day training course. Leaders will learn why having the right people in place at the right time is a key component of growth, success, and stability for an organization. This training courseware will train them to have the right people ready, and to create a program that helps people to grow and thrive in their organization. Participants will learn what is required to manage high potential employees, how to apply multifaceted aspects of talent management in their organizations, to recognize and foster talent, and to explain the principles of competency-based management. Trainers can download this courseware instantly and use the entire course, or easily modify it to suit your needs. Training materials include a complete instructor guide, comprehensive student workbook, pre-assignment, assessments, supplementary reading, quick reference guide, and more

Stress Management is a valuable skill for today's workers. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. While stress seems to have become an unavoidable reality, with this course participants?can learn strategies for managing it. This Stress Management course includes information on the signs of chronic stress overload, identifying actions that add to people's stress levels, and how to implement action to reduce unhealthy stress. The courseware kit contains a full suite of training materials -- an instructor guide, student workbook, assessments, a pre-assignment, and more -- all of which are easily customizable.

Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace. This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two-day Conflict Resolution training course, instructors will teach the basics of conflict resolution, how conflict can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics. Trainers can start delivering these tested strategies and confrontation tools immediately to those seeking conflict resolution skills. A one-time courseware purchase provides customizable training materials and unlimited print-on-demand privileges.Each package includes an instructor guide, student workbook, slides, assessments, and more.

Trainers who regularly teach conflict resolution or meditation will immediately recognize the value in the materials included in this introductory one-day training course. Employees looking to develop a formalized procedure where they can comfortably ask important questions and challenge old ways of thinking will find great value in Employee Dispute Resolution. Participants will learn: employee dispute resolution; meditation skills; what an effective peer review consists of; how to select a facilitator or panel, and what responsibilities are allocated to each; sophisticated communication skills, including questioning and probing techniques; and the valuable particulars of the hearing process, from inception to decision. Employee Dispute Resolution includes an instructor guide, student workbook, assessments, pre-assignment, pre-formatted slides, and more. Trainers can customize their courseware for specific learning needs, to reflect their brand, and to create a learning experience that emphasizes content and will be meaningful to learners engaged in this introductory course.

Baby Boomers. Generation X. Millennials. Workplaces these days can be comprised of people from all of these generations. And because each generation was shaped by different experiences, which resulted in divergent values, they may have difficulty getting along. This one-day generation gap course explores the generational divide and shows how organizations can make diversity an advantage. It examines common terms and demographic breakdowns, what different generations expect in the workplace, and what recruiting techniques appeal to different generations. Supporting tools, such as succession planning, leadership, coaching, mentoring, and retention strategies, are also covered. This courseware package includes everything you need to conduct training, including an instructor's guide, PowerPoint slides, student materials, handouts, assessments, a pre-assignment, and a quick reference guide. You can even customize these materials, or add our eLearning tools.

Knowledge of financial skills is absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to read a budget, have trouble keeping your books organized, or aren't sure what to make of an annual report, then Velsoft's Accounting Skills for New Supervisors training courseware will be perfect for you. Beginning with the basics, students learn the science of finance and financial management. Bookkeeping, data analysis, annual reports, budgeting, and the different types of organizational financial plans are all covered, along with the computer skills necessary to help you understand accounting. Velsoft's two-day training course on accounting comes with customizable training materials for instructors, and makes financing easily understood and accessible for anyone who wants to learn how to manage their role in the company's accounting structure. This courseware package includes an instructor's guide, pre- and post-course assessments, and a personal action plan that students can carry forward into the workplace, Velsoft's courseware can also be used with eLearning and the included self-study guide to create an enriched blended learning'solution to make accounting training even better!

This two-day introductory training course in Public Relations is ideal for students with little to no PR experience, whether they are in entry-level or leadership roles. With your great training skills, they'll learn what they need to know about strategic versus tactical PR, managing the media relationship, selecting the right spokesperson, creating valuable media kits, writing engaging press releases, and even how to manage communication during a crisis. We've included courseware training materials that trainers really need, including a detailed instructor's guide, lots of interactive activities, pre- and post-assessments, a student guide, preformatted PowerPoint slides, and more. If your students are looking for a blended-learning opportunity that they can access on their mobile devices, we've got that too!

Onboarding - The Essential Rules for a Successful Onboarding Program is a two-day courseware workshop for corporate and human resources trainers, helping companies to improve retention and employee satisfaction levels. When an employee leaves a company for any given reason, the cost to replace and train new talent can be daunting. Onboarding greatly increases the likelihood that employees will feel engaged when they are hired and/or mentored. Every company is different, and typically has a unique range of needs, and this course includes a process framework that can be customized for different audiences (including managers and executives), and will measure the results of the program. Training Sessions in this course include:

• How onboarding differs from orientation
• Identifying the business benefits
• Listing the factors that contribute to a successful onboarding program
• Designing a framework for a program that includes program setup, various types of training, games, progress tracking, and follow-up
• Customizing your onboarding framework
• Identifying which metrics you should track to evaluate program results
• Creating a branded, unique program that will strengthen your company's image and market position

Velsoft's soft skills training courses include interactive material specifically created for the needs of adult learners, and all components are customizable. A complete instructor's guide, student workbook, pre-formatted slides, quick reference guide, and other training materials are included.

Successfully managing change involves'taking concrete steps to make change more palatable by understanding people's hesitation, enlisting the help of others, setting up plans, and dealing with stressors. These steps can also ensure that desired changes are implemented successfully. Successfully Managing Change courseware and training materials are designed for everyone in the workplace who needs a one-day course'that teaches how to manage and cope with change and how to help those around them, too. Velsoft's training course includes everything a trainer needs to deliver a great learning experience that people will remember. A single courseware purchase gives unlimited print on demand training materials, classroom based delivery, and customization to your brand and needs of your participants.

Aimed at human resources professionals and executive leadership, Business Succession Planning will help prepare for the ongoing viability of their business operations. This courseware will assist participants with determining key members of their organization, who is in a position to provide mentorship, strengths that the company currently possesses, and how to recover when employees choose to pursue new opportunities. At the end of this one-day training course, participants will be able to: apply their understanding of the value of succession planning for successful businesses; work directly with the key elements of a succession plan; identify resources and analyze risks; create and discuss a succession plan, and then evaluate and review it; and discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation. Purchasing the Business Succession Planning training materials allows trainers to deliver content as is with little preparation, and to customize and brand the courseware to their liking. Prepare your classroom participants for the future with Business Succession Planning. Each Velsoft Training Materials package comes complete with an instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.

Research tells us that those who manage their anger at work are much more successful than those who don't. Anger Management: Understanding Anger is a training course that will help trainers teach participants to: recognize how anger affects the body, mind, and behavior; use a five-step method to break old patterns and replace them with a model for assertive anger; identify their hot buttons or triggers, and how to manage them; control their emotions when faced with other peoples anger; identify ways to help other people safely manage some of their repressed or expressed anger; and communicate with others in a constructive, assertive manner. Anger Management: Understanding Anger courseware is available for trainers to purchase, Download, and quickly customize or deliver as is. This training course is completely customizable, with no hidden fees and includes a full suite of training materials including an instructor guide, student workbook, pre- and post-course assessments, a pre-assignment, pre-formatted slides, and more.

Corporate trainers can offer inspiration and solid tools for individuals responsible for measuring Performance Management: Managing Employee Performance. In this one-day workshop, you'll help leaders learn how to manage for optimum performance, contribute to motivating work environments, to understand the role of goal setting in performance management, use ideal tools to help employees set and achieve goals, apply a three-phase model that will help prepare employees for peak performance, activate their inner motivation, and evaluate their skills. This training courseware includes a comprehensive set of materials, all of which are customizable. The training materials include a detailed instructor guide, student workbook, pre-assignment, assessments, pre-formatted slides, recommended reading, related courses for additional professional development, a personal action plan, and more.

A performance review meeting is an important aspect of career planning.'trainers who work with HR consultants, managers, and supervisors can provide a rich training experience with this three-day course, Conducting Effective Performance Reviews. This course will help you teach participants: to recognize the importance of having a performance review process for employees; how to work with employees to set performance standards and goals; skills in observing, giving feedback, listening, and asking questions; an effective interview process and the opportunity to practice the process in a supportive atmosphere; how to make the performance review legally defensible; and much more. Velsoft's courseware includes a comprehensive suite of training materials that trainers love. The instructor guide, student workbook, pre-formatted slides, assessments, and quick reference guide are all customizable to meet your needs. Your single courseware purchase includes permission to customize the program, add your logo and branding, and print on-demand as many times as you like.

Appreciative Inquiry, also known as AI, is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging people's strengths and the power of co-creation to initiate lasting, powerful changes that can make an organization the best it has ever been, because of people who care and are committed. This comprehensive, customizable course focuses on appreciative inquiry using the 4-D model. We've created a tangible approach so that students will come away from the workshop ready to apply what they have learned back in their own workplaces. Velsoft's complete training package includes instructor delivery materials, student guides, and even marketing tools.

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day?Customer Service Training: Managing Customer Service workshop will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge. Participants will learn:

• How to identify ways to establish links between excellence in customer service and their business practices and policies
• How to develop the skills and practices that are essential elements of a customer focused manager
• How to recognize what employees are looking for to be truly engaged
• How to recognize who the customers are and what they are looking for
• How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

As always, all Velsoft courseware training materials are completely customizable and brandable. Each package comes complete with an instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.

Employee Recognition: Appreciating Your Workforce will give your students the skills and tools to craft a recognition program that will help keep happy their most valuable resource -- their employees. In turn, happy employees are effective employees, and that can only mean good things for businesses. The sessions in this one-day course include: who are your employees, why recognize your employees, appreciation, and laying the groundwork. This comprehensive, engaging content has been packaged into a number of different training components, including an instructor's guide, PowerPoint slides, quick reference guide, marketing advertorial, and much more.

Transgender Employees: Creating an Inclusive Work Community is a one-day course that introduces the importance and elements of safe, inclusive workspaces for transgender persons; those identifying as a gender other than the one they were assigned at birth. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity of everyone in an organization. Transgender people deserve equal treatment in the workplace and your students can learn here how to provide it. The seven sessions in this one-day course will help students understand the importance of inclusivity in the workplace, increase understanding of transgender people, explore biases and misconceptions, and how to identify and implement elements to support a safe, inclusive workplace. This comprehensive, engaging content has been packaged into a number of different training components, including an instructor's guide, PowerPoint slides, quick reference guide, marketing advertorial, and much more.

The COVID-19 pandemic is affecting people around the world, resulting in health care systems being overwhelmed, people being confined to their homes, restrictions on travel, and the closure of businesses and industries. Because of this, many people are struggling with uncertainty and fear. This course aims to combat this by helping people understand the situation, and what they can do to protect themselves and others, while looking after their mental wellness. Understanding and Coping with the COVID-19 Pandemic provides information about: COVID-19 and how it spreads, how to protect yourself during this pandemic, what self-isolation and self- quarantine mean, what to do if you become sick, psychological reactions to the situation, ways to manage stress and anxiety caused by the situation, and proper techniques for washing hands, using hand sanitizer, using masks, and cleaning and disinfecting.

Diversity is recognizing our individual differences, and respecting, understanding, valuing and leveraging those differences. And it's an important topic for workplaces now. This course aims to help participants better understand and address issues of diversity, equity and inclusion, while giving participants the opportunity to challenge one's views and opinions. Through this engaging, interactive training, it's hoped that participants can engage in open dialogue with real world examples of behaviors and beliefs.