Trainers who regularly teach conflict resolution or meditation will immediately recognize the value in the materials included in this introductory one-day training course. Employees looking to develop a formalized procedure where they can comfortably ask important questions and challenge old ways of thinking will find great value in Employee Dispute Resolution.
Participants will learn: employee dispute resolution; meditation skills; what an effective peer review consists of; how to select a facilitator or panel, and what responsibilities are allocated to each; sophisticated communication skills, including questioning and probing techniques; and the valuable particulars of the hearing process, from inception to decision.
Employee Dispute Resolution includes an instructor guide, student workbook, assessments, pre-assignment, pre-formatted slides, and more. Trainers can customize their courseware for specific learning needs, to reflect their brand, and to create a learning experience that emphasizes content and will be meaningful to learners engaged in this introductory course.
How to Use This Guide
Session One: Course Overview
Session Two: What is Peer Review?
Session Three: Initiating the Process
The First Three Stages
Session Four: The Peer Review Panel
Choosing a Facilitator
Choosing the Panel
The Panel’s Contract
The Panel’s Role and Responsibilities
Session Five: Asking Questions
Asking Good Questions
Pushing My Buttons
Session Six: The Peer Review Process
Preparing for the Hearing
Making the Decision
Session Seven: Panel Walk Through
Session Eight: Why Does the Process Fail?
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
Velsoft offers an Exercise Workbook (also customizable) that is specific to the course you are offering. You can choose whether this is something you would like to present to your students.
Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.