Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace.
This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two-day Conflict Resolution training course, instructors will teach the basics of conflict resolution, how conflict can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.
Trainers can start delivering these tested strategies and confrontation tools immediately to those seeking conflict resolution skills. A one-time courseware purchase provides customizable training materials and unlimited print-on-demand privileges.Each package includes an instructor guide, student workbook, slides, assessments, and more.
How to Use This Guide
Session One: Course Overview
Session Two: Defining Conflict
What is Conflict?
Positives and Negatives
Session Three: Types of Conflict
Session Four: Open Conflict vs. Hidden Conflict
Session Five: Spontaneous and Reflective Behavior
Session Six: The Johari Window
Understanding the Johari Window
Case Study: Spontaneous and Reflective Behaviors
Session Seven: Stages of Conflict
The Five Stages of Conflict
Another Version of the Conflict Process
Strategies for Dealing with Conflict
Session Eight: Creating the Win/Win
Session Nine: Conflict Resolution Style Questionnaire
The Conflict Grid
Pros and Cons
Session Ten: The Role of Communication in Conflict Resolution
The Communication Chain
Establishing Positive Intent
Session Eleven: Active Listening Skills
Session Twelve: Paraphrasing Skills
What is Paraphrasing?
Session Thirteen: Powerful Questions
Session Fourteen: Body Language
Session Fifteen: Pre-Assignment Review
Session Sixteen: The Conflict/Opportunity Test
The Conflict/Opportunity Test
Session Seventeen: Conflict and Its Resolution
A Strategy for Conflict Resolution
Session Eighteen: Helping Others Through Conflict
Preparing for Conflict
Conflict Resolution with Facilitation
Coaching Through Conflict
Managing Your Emotions
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
Velsoft offers an Exercise Workbook (also customizable) that is specific to the course you are offering. You can choose whether this is something you would like to present to your students.
Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
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