SCORM Package format

Skills for the New Employee

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$795.00

With Skills for the Administrative Assistant, trainers will teach new and aspiring administrative assistants the essential soft skills necessary to succeed in their careers. This two-day content rich course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.

Trainers can customize all the materials in this course to match their company brand, add regional or industry stories and images, and more. Components include detailed activities in the instructor guide, a student workbook, pre-assignment to engage learning early, assessments, pre-formatted slides, and more.

Click to buy now, and trainers can be ready to deliver this course tomorrow!

How to Use This Guide

Session One: Course Overview

Session Two: Personal Best, Professional Best

The Importance of Appearance

First Impressions Count!

Session Three: Putting Others at Ease

Session Four: Distorted Thinking

Case Study: Angelique’s Thinking

Distorted Thinking

Session Five: The Steps to Feeling Good

Session Six: Understanding Assertiveness

What is Assertiveness?

Quiz

Evaluation

Session Seven: Improving Your Assertiveness Skills

Session Eight: Communication Skills

Session Nine: Asking and Listening

Asking Questions

Active Listening

Session Ten: Non-Verbal Messages

Session Eleven: Writing Skills

The Four C’s

Punctuation Pointers

Letters and Memos

Session Twelve: Getting Ahead

What Employees Want

What Others Want

Session Thirteen: Self-Management

Self-Management

Making Connections

Time Management Tips

Where Do You Stand?

Organizing Your Workspace

Being Proactive

Session Fourteen: Setting Goals

Setting Goals with SPIRIT

A Personal Action Plan

Session Fifteen: Working as a Team

Vegetable Head

Brainstorming

Session Sixteen: Working with Difficult People

Session Seventeen: Learning to Say No

Expressing Your No

Making Connections

Case Studies

Session Eighteen: Dealing with Stress

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

This course is downloadable as a SCORM package that opens in your LMS.

SCORM 1.2 format

Works with any SCORM compliant LMS. Other SCORM formats available.

High-quality, interactive eLearning course

This course is well written, lots of interactivity and looks great.

Unlimited Users

Train as many participants as you like - forever!

One-off pricing

No renewal or licensing fees - never pay again to use this course.

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