Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.
This two-day training course includes: identification of common communication problems; developing skills to ask questions;?learning what their non-verbal messages are saying;?developing skills in listening actively and empathetically to others; enhancing the ability to handle difficult situations; and?dealing with situations assertively.
Our courseware includes a comprehensive suite of training materials, including a customizable instructor’s guide, student workbook, pre-formatted slides, assessments, quick reference guide, and more! Your purchase allows you to add your logo or branding, and to print on demand. Workplace Communication Skills is a great way teach your students effective communication strategies.
How to Use This Guide
Session One: Course Overview
Session Two: Creating Positive Relationships
Session Three: Growing Our Self-Awareness
Do You Question Your Competence?
Session Four: Communication Basics
Session Five: Communication Barriers
Case Study: New Neighbors
Applying the Answers
Session Six: Asking Questions
Asking Good Questions
Pushing My Buttons
Session Seven: Listening Skills
Can You Hear Me?
How Do You Rate Your Listening Ability?
Active Listening Skills
What is Said and What is Heard
Session Eight: Body Language
What Do Our Bodies Say?
Session Nine: Communication Styles
Dichotomies in Theory
Dichotomies in Action
Session Ten: Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Session Eleven: Frame of Reference
Session Twelve: Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories
Delivering Your Message
Session Thirteen: Assertiveness
Case Study: A Negative Image
The Assertive Formula
Expressing Your No
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan