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Communication Strategies

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Communication Strategies SCORM eLearning Course

Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

This two-day training course includes: identification of common communication problems; developing skills to ask questions;?learning what their non-verbal messages are saying;?developing skills in listening actively and empathetically to others; enhancing the ability to handle difficult situations; and?dealing with situations assertively.

Our courseware includes a comprehensive suite of training materials, including a customizable instructor’s guide, student workbook, pre-formatted slides, assessments, quick reference guide, and more! Your purchase allows you to add your logo or branding, and to print on demand. Workplace Communication Skills is a great way teach your students effective communication strategies.

How to Use This Guide

Session One: Course Overview

Session Two: Creating Positive Relationships

Session Three: Growing Our Self-Awareness

Do You Question Your Competence?

Developing Confidence

Session Four: Communication Basics

Session Five: Communication Barriers

Case Study: New Neighbors

Common Barriers

Applying the Answers

Being Mindful

Session Six: Asking Questions

Asking Good Questions

Probing

Pushing My Buttons

Session Seven: Listening Skills

Can You Hear Me?

How Do You Rate Your Listening Ability?

Active Listening Skills

What is Said and What is Heard

Communication Situations

Session Eight: Body Language

What Do Our Bodies Say?

Gestures

Session Nine: Communication Styles

Dichotomies in Theory

Dichotomies in Action

Session Ten: Creating a Positive Self-Image

Seven Things People Determine from Your Appearance

Pre-Assignment Review

Self-Evaluation

Session Eleven: Frame of Reference

Session Twelve: Techniques for the Workplace

Prepare, Prepare, Prepare

Testing Our Theories

Delivering Your Message

Session Thirteen: Assertiveness

Self-Attitude

Case Study: A Negative Image

The Assertive Formula

Expressing Your No

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

This course is downloadable as a SCORM package that opens in your LMS.

SCORM 1.2 format

Works with any SCORM compliant LMS. Other SCORM formats available.

High-quality, interactive eLearning course

This course is well written, lots of interactivity and looks great.

Unlimited Users

Train as many participants as you like - forever!

One-off pricing

No renewal or licensing fees - never pay again to use this course.

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