The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time.’this Crisis Management course allows trainers to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them.
This two-day course will help you teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; and apply the crisis management process.
Launch effective Crisis Management today! Your customizable training materials package includes a detailed instructor’s guide, student workbook, pre-formatted slides, engaging activities, and more. Download sample courseware today!
How to Use This Guide
Session One: Course Overview
Session Two: What is Crisis Management?
The Crisis Management Team
Creating the Team
Session Three: Training Leaders and Staff
Session Four: Conducting the Crisis Audit
Using a Risk Matrix
Session Five: Performing a Risk Level Analysis
The Four Categories
Session Six: Developing a Response Process
Crisis Response Process
Session Seven: Consulting with the Experts
Session Eight: Incident Management Techniques
Responding to Incidents
Session Nine: Working through the Issues
Types of Decisions
Session Ten: Establishing an Emergency Operations Center
Who is In Charge?
Session Eleven: Building Business Continuity and Recovery
Essential Crisis Plan Elements
Session Twelve: Walliallia
Exercise One: Gas Line Explosion at Water Plant
Exercise Two: How are you Feeling?
Exercise Three: The Last Question
Session Thirteen: Recovering and Moving On
Working Things Out
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
Velsoft offers an Exercise Workbook (also customizable) that is specific to the course you are offering. You can choose whether this is something you would like to present to your students.
Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the trainer, do not have to prepare activity working files.
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.