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Crisis Management


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Crisis Management Articulate Storyline 360 Course

The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time.’this Crisis Management course allows trainers to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them.

This two-day course will help you teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; and apply the crisis management process.

Launch effective Crisis Management today! Your customizable training materials package includes a detailed instructor’s guide, student workbook, pre-formatted slides, engaging activities, and more. Download sample courseware today!

How to Use This Guide

Session One: Course Overview

Session Two: What is Crisis Management?

Defining Terms

The Crisis Management Team

Creating the Team

Session Three: Training Leaders and Staff

Training Essentials

Conducting Training

Session Four: Conducting the Crisis Audit

Why Audit?

Using a Risk Matrix

Session Five: Performing a Risk Level Analysis

The Four Categories

Case Studies

Session Six: Developing a Response Process

Pre-Assignment Review

Crisis Response Process

Session Seven: Consulting with the Experts

Session Eight: Incident Management Techniques

Case Study

Responding to Incidents

Documenting Incidents

Investigating Incidents

Session Nine: Working through the Issues

Model Overview

Phase One

Phase Two

Phase Three

Types of Decisions

Session Ten: Establishing an Emergency Operations Center

EOC Considerations

Who is In Charge?

Session Eleven: Building Business Continuity and Recovery

Creating Continuity

Essential Crisis Plan Elements

Session Twelve: Walliallia


Exercise One: Gas Line Explosion at Water Plant

Exercise Two: How are you Feeling?

Exercise Three: The Last Question

Session Thirteen: Recovering and Moving On

Initial Adjustments

Working Things Out

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan


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