SCORM file format
The ABC’s of Supervising Others
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The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors.
This courseware has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!
Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.
This courseware package will download immediately, and includes customizable training materials: a pre-assignment, pre and post-assessments, detailed activities, pre-formatted slides, and more!
How to Use This Guide
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Making the Transition
How Will My Role Change?
Questions Supervisors Have
Session Four: Responsibilities of a Supervisor
Session Five: Key Behaviors and Attitudes
Building the Right Environment
Motivation from Within
Committing to Lifelong Learning
Session Six: Setting Goals
Know Where You Are Going
Setting Goals with SPIRIT
Session Seven: Planning for Success
How Can Planning Help Me?
Getting Things In Order
Mastering E-mail
Time Management Tips
The Parts of a Good Plan
The Next Steps
Session Eight: Active Listening Techniques
About Active Listening
Key Listening Skills
Tips for Becoming a Better Listener
Session Nine: Communication Skills
Questioning Skills
Probing Techniques
Pushing My Buttons
What Is Said and What Is Heard
Managing Our Non-Verbal Messages
Session Ten: Giving Feedback
Six Characteristics of Effective Feedback
Skill Building
Receiving Feedback
Session Eleven: Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
Defining the Terms
Making Connections
Session Thirteen: Managing Conflict
The Conflict Resolution Process
Breaking Down the Process
Session Fourteen: Managing Challenging Situations
Steps for a Difficult Conversation
Case Studies
Session Fifteen: Developing Relationships
Understanding Your Relationships
Establishing Credibility
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Unlimited Users
Train as many participants as you like - forever!
High-quality, interactive eLearning course
This course is well written, lots of interactivity and looks great.
SCORM 1.2 format.
Works with any SCORM compliant LMS. Other SCORM formats available.
One-off pricing
No renewal or licensing fees - never pay again to use this course.
