Corporate trainers are always looking for ways to help sales professionals overcome customer objections and convert them to a sale. In this one-day training workshop, Overcoming Objections to Nail the Sale, you will help participants work through objections effectively and convert those prospects to sales. You’ll help them plan and prepare for objections so that they can handle customer concerns, reduce the number of objections they encounter, and improve their averages at closing sales. Specific learning objectives include the following:
- Identifying the steps in building credibility
- Identifying the objections encountered most frequently and learning how to manage them
- Using proven rebuttals that get the sale back on track
- Learning how to recognize when a prospect is ready to buy
In this interactive training courseware package you’ll find the following training material components: a detailed instructor’s guide, student workbook, pre-assignment, assessments, pre-formatted slides, a template for your training advertisement, certificates, personalized action plan, and more. You can purchase and download this courseware instantly, or purchase it as part of a bundle. Let us know how we can help you to deliver!
How to Use This Guide
Session One: Course Overview
Session Two: Building Credibility
Session Three: Your Competition
Session Four: Critical Communication Skills
Active Listening
Powerful Questions
Session Five: Observation Skills
Session Six: Handling Customer Complaints
Session Seven: Overcoming Objections
What are Objections?
Attitude Check!
Pre-Assignment Review
Session Eight: Handling Objections
Universal Strategies
Specific Strategies
Session Nine: Pricing Issues
Session Ten: How Can Teamwork Help Me?
Session Eleven: Buying Signals
Session Twelve: Closing the Sale
Closing Techniques
Top Fifteen Activities That Make You Successful at Closing the Sale
Sell it to Me
Recommended Reading List
Post-Test
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
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Instructor Guide
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Student Manual
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PowerPoint Deck
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Quick Reference Guide
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