SCORM file format
Managing Difficult Conversations
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Managing Difficult Conversations is courseware designed specifically for supervisors and managers dealing with difficult conversations in the workplace.
Students will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation. Students will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.
Velsoft courseware is fully customizable and is feature-packed with all of the tools a trainer needs to deliver a truly impactful learning experience. Included is an instructor’s guide complete with detailed course activities, a participant’s guide, PowerPoint slides, a handy quick-reference guide, assessments, and a detailed supplementary reading list. Consider offering this course as part of a blended learning approach, to appeal to students who opt to learn from their mobile devices.
How to Use This Guide
Session One: Course Overview
Session Two: Choosing to Have the Conversation
Considering the Consequences
Establishing Your Frame of Reference
Establishing Positive Intent
Identifying the Desired Outcome
Session Three: Toolkit for Successful Conversations
Managing Your Body Language
Speaking Persuasively
Active Listening
Asking Questions
Probing Techniques
Session Four: Choosing the Time and Place
Session Five: Framework for Difficult Conversations
What’s Your Purpose?
Steps for a Difficult Conversation
Creating a Conversation Template
Session Six: Staying Safe
Session Seven: Testing the Waters
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Unlimited Users
Train as many participants as you like - forever!
High-quality, interactive eLearning course
This course is well written, lots of interactivity and looks great.
SCORM 1.2 format.
Works with any SCORM compliant LMS. Other SCORM formats available.
One-off pricing
No renewal or licensing fees - never pay again to use this course.
