The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
This one-day?Customer Service Training: Managing Customer Service workshop will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.
Participants will learn:
- How to identify ways to establish links between excellence in customer service and their business practices and policies
- How to develop the skills and practices that are essential elements of a customer focused manager
- How to recognize what employees are looking for to be truly engaged
- How to recognize who the customers are and what they are looking for
- How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
As always, all Velsoft courseware training materials are completely customizable and brandable. Each package comes complete with an instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.