Articulate Storyline 360 source file
Leadership Skills for Supervisors: Communication, Coaching and Conflict
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Leadership Skills for Supervisors takes a unique perspective on the hot topic of management skills. We’ve designed a one-day course that teaches participants the essential skills of leadership: communication, coaching, and managing conflict. Perfect for those who are new to a supervisor role, Leadership Skills for Supervisors provides lessons in prioritizing, planning and managing time; identifying your primary leadership style; determining ways to meet the needs of employees; and exploring ways to solve problems.
How to Use This Guide
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: What’s Your Type? How About Mine?
Seeking Informatio
What Does it Mean To Have a Number?
Debrief
Introversion/Extroversion Survey
Session Four: Understanding Leadership
About Leadership
Understanding Your Comfort Zone
Managing Performance
Servant Leadership
Onboarding and Orientation
Session Five: Manage Your Time and Your Energy
Session Six: The Commitment Curve
The Big Picture
Stages of the Curve
Session Seven: Employee Development Models
The Coaching Model
The Dialogue Model
I Messages
The Consequences and Benefits Matrix
Session Eight: Dealing with Conflict and Difficult Issues
Reflection
Techniques for Resolving Conflict
Session Nine: What Successful Leaders Do
Secrets to Success
Making Connections
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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