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Corrective Action

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We all try to do the best work that we can, however, there are times when things go wrong, and problems arise. These things can be in or out of control and result in work that is less than it could be. That is why we have corrective action to address any problems, deficiencies, or nonconformities that come up from time to time. In this one-day workshop we discuss how collaborative problem-solving can lead us to the root causes of problems, deficiencies, or nonconformities so that we, with our team, can use a corrective action process to correct the problem and verify the success of our actions.

Session One: Course Overview

Course Overview

Learning Objectives

Pre-Assignment

Pre-Course Assessment

Session Two: Problem-Solving Model

Corrective Action Model

Session Three: Preventative Action

Definitions

Preventive Action Plan

Session Four: Corrective and Preventive Action Plan

CAPA Plan

CAPA Form Example

Session Five: Identify a Problem Through Customer Complaints

Customer Complaints/Feedback

Complaint Investigation

Complaint Resolution: Customer Complaint Role Play

Session Six: Identify a Problem Through Internal Audits

Nonconformances

Basics of an Internal Audit

Questioning Exercise

Developing an Audit Checklist

Audit Checklist Exercise One

Audit Checklist Exercise Two

Session Seven: Assess the Significance of the Problem

Risk Assessment

Significance Rating

Session Eight: Identify the Root Cause

Root Cause Analysis

Tools to Identify Possible Underlying Factors

Finding Potential Causes of Nonconformances

Other Tools to Identify Possible Underlying Factors

Identify the Root Cause(s)

Finding Root Cause of Nonconformances using ‘The Five Whys’

Reasons for Incorrect Root Cause Determination

Verify the Root Cause

Session Nine: Determine and Apply the Appropriate Action

Collaborative Decision-Making

Collaborative Decision-Making Exercise

Making your Corrective Action Verifiable

SMART Objectives for Corrective Action

Session Ten: Verify the Effectiveness of the Actions Taken

Verification

SMART Objectives for Corrective Action

SMART Objectives for Corrective Action with Verification Activities

Why Do Some Recent ISO Standards not Include Preventive Action?

Personal Action Plan

Course Summary

Recommended Reading List

Post-Course Assessment

Pre- and Post-Course Assessment Answer Key

Pre-Course Assessment

Post-Course Assessment

Assignment Answer Key

Session Three: Preventative Action

Session Five: Identify a Problem Through Customer Complaints

Session Six: Identify a Problem Through Internal Audits

Session Seven: Assess the Significance of the Problem

Session Eight: Identify the Root Cause

Session Nine: Determine and Apply the Appropriate Action

Session Ten: Verify the Effectiveness of the Actions Taken

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High-quality, interactive eLearning course

This course is well written, lots of interactivity and looks great.

SCORM 1.2 format.

Works with any SCORM compliant LMS. Other SCORM formats available.

One-off pricing

No renewal or licensing fees - never pay again to use this course.

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