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Active Listening

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Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.

Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.

This comprehensive, customizable courseware includes everything that you need to start providing training. Materials include an instructor’s guide, student manual, PowerPoint presentation, course outline, and more!

How to Use This Guide

Session One: Course Overview

Session Two: Defining Active Listening

What is Active Listening?

Identifying Good Listeners

Tips for Becoming a Better Listener

Pre-Assignment Review

Session Three: Body Language Basics

Session Four: Attitude is Everything!

Understanding Sympathy and Empathy

Creating the Right Mindset

Being Genuine

Making Connections

Session Five: Encouraging Conversation

What Is Said and What Is Heard

Asking Questions

Probing Techniques

Paraphrasing Techniques

Session Six: Building Relationships

Building Common Ground

NLP Tips and Tricks

Session Seven: Getting Over Listening Roadblocks

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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