SCORM file format
Active Listening
DOWNLOAD A FREE SAMPLE
Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.
Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.
How to Use This Guide
Session One: Course Overview
Session Two: Defining Active Listening
What is Active Listening?
Identifying Good Listeners
Tips for Becoming a Better Listener
Pre-Assignment Review
Session Three: Body Language Basics
Session Four: Attitude is Everything!
Understanding Sympathy and Empathy
Creating the Right Mindset
Being Genuine
Making Connections
Session Five: Encouraging Conversation
What Is Said and What Is Heard
Asking Questions
Probing Techniques
Paraphrasing Techniques
Session Six: Building Relationships
Building Common Ground
NLP Tips and Tricks
Session Seven: Getting Over Listening Roadblocks
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Unlimited Users
Train as many participants as you like - forever!
High-quality, interactive eLearning course
This course is well written, lots of interactivity and looks great.
SCORM 1.2 format.
Works with any SCORM compliant LMS. Other SCORM formats available.
One-off pricing
No renewal or licensing fees - never pay again to use this course.
