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Business Process Management
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Business process management helps organizations control processes to achieve their goals and to be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
This two-day workshop is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma.
This training materials package includes an instructor’s guide, assessments, activities, PowerPoint slides, and so much more. It can be combined with our business process management eLearning course to offer a rich, blended learning solution.
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: The Fundamentals of Business Process Management
What is Business Analysis?
What is Enterprise Content Management?
What is Business Process Re-Engineering?
Session Three: Defining Business Process Management
What is Business Process Management?
Benefits of Business Process Management
Session Four: Reflecting on Processes
Pre-Assignment Review
Session Five: The Business Process Life Cycle
Steps of the Cycle
Session Six: The Vision Phase
Creating a Vision and Seeing the Big Picture
Sharing the Vision
Dreaming Big
Session Seven: The Design Phase
Gathering Information
Defining the Problem
Identifying Existing and Future Processes
About Process Mapping
Process Mapping using a Flow Chart
Process Mapping with a Swimlane Diagram
Map it Out
Defining Improvements
Establishing Functions and Identifying Function Leaders
Session Eight: The Modeling Phase
Performing What-if Analysis
Case Study: Healthcare Billing
Testing the Design
Session Nine: The Execution Phase
Implementing Processes
Exploring Automation
Automating Processes
Understanding Business Rules
Making Connections
The Role of Workflow Engines
Case Studies
Steps to Implement a Workflow Engine
Session Ten: The Monitoring Phase
Implementing Measures
What is Business Activity Monitoring (BAM)?
The Balanced Scorecard
Case Study: Creating a Balanced Scorecard
Identifying Gaps with Process Mining
Session Eleven: The Optimizing Phase
What it is All About
Business Process Improvement
Introduction to Lean
Cut Out the Waste
Introduction to Six Sigma
Tie It All Together
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: The Fundamentals of Business Process Management
Session Five: The Business Process Life Cycle
Session Nine: The Execution Phase
Session Eleven: The Optimizing Phase
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Instructor Guide
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Student Manual
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PowerPoint Deck
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Quick Reference Guide
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Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
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