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Workplace Violence: How to Manage Anger and Violence in the Workplace
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Workplace Violence: How to Manage Anger and Violence in the Workplace is a pertinent topic for all organizations today.
Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything workplace leaders need to get started.
Topics included are: the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.
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How to Use This Guide
Session One: Course Overview
Session Two: What is Workplace Violence?
Session Three: Understanding the Behavior Wheel
Session Four: The Anger Management Process
Session Five: Communicating Better
Building Your Message
Asking Questions
Three Keys
Session Six: Basic Problem Solving Tools
The Three-Phase Model
Phase One
Phase Two
Phase Three
The Problem Solving Toolkit
Task Information
Skill Application
Session Seven: Other Ways of Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Session Eight: A Systems Approach
Session Nine: Developing a Policy and Program
Session Ten: Risk Assessment
The Five Stages
Risk Assessment for the Acme Widgets Company
Session Eleven: Hiring Practices
Session Twelve: Workplace Design
Session Thirteen: Workplace Practices and Procedures
Workplace Policies
Workplace Procedures
Session Fourteen: Security Systems and Personnel
Systems Criteria
A System for the Acme Widgets Company
Session Fifteen: Training Programs
Session Sixteen: Developing Emergency Response Plans
Guide to Developing a Plan
Emergency Response Plans for the Acme Widgets Company
Session Seventeen: Program Review
Session Eighteen: Developing a Threat Response Process
Session Nineteen: The Immediate Response
What To Do When Violence Happens
Case Study
Session Twenty: Consulting with the Experts
Session Twenty-One: Gathering Additional Information
Gathering Information
Session Twenty-Two: Re-Evaluating Information
Session Twenty-Three: Communicating Incidents and Threats
Deciding What to Say
Developing a Communication Plan
Session Twenty-Four: Interviewing Employees
Stages Seven and Eight
Making Connections
Session Twenty-Five: Risk Level Analysis
The Five Categories
Case Studies
Session Twenty-Six: Reviewing the Options
Session Twenty-Seven: Analyzing the Impact
Session Twenty-Eight: Incident Response Checklist
Session Twenty-Nine: Process Application
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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