Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality.
Help your students institute a system of continuous improvement to their various businesses with Six Sigma: Entering the Dojo course. This course is designed to introduce students to basic concepts of Six Sigma, particularly in continuous process improvement. Various quality tools used in process improvements will be explored, along with the importance of customer relationships.
This one-day workshop will help teach participants:
- To understand the basics of Six Sigma
- Describe the seven quality tools to solve process problems
- Describe various quality management tools
- Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects
- Describe the importance of customer relationships in a quality organization
The course begins with a look at Six Sigma basics. It then progresses to the consideration of improvement tools before moving to a look at management tools for generating ideas. The final two sessions cover continuous improvement and customer relationships.
This comprehensive, engaging content has been packaged into a number of different training components, including an instructor’s guide, PowerPoint slides, quick reference guide, marketing advertorial, and much more.
How to Use This Guide
Session One: Course Overview
Session Two: Six Sigma Basics
Introduction
DMAIC and DMADV?
Session Three: Improvement Tools
Check Sheets and Flowcharts
Scatter Diagrams and Histograms
Pareto Analysis, Control Charts and Cause-and-Effect Diagrams
Improvement Tool Activity
Session Four: Management Tools for Generating Ideas
Brainstorming and Affinity Diagrams
Other Idea Generating Techniques
Session Five: Continuous Improvement
How to carry out a Six Sigma Continuous Improvement project
Session Six: Customer Relationships
Customer Satisfaction
Obtaining Customer Feedback
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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