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Microsoft Office Outlook 2010: Intermediate

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Microsoft Office Outlook 2010: Intermediate is for you if staying connected with colleagues, customers, clients, and employees through email is essential to remaining up to date with business and organizational activities. Office Outlook 2010 enables users to access a personal calendar, create, send, and manage e-mail, manage an address book, keep track of their to-do list and schedule appointments. Making sure that your personnel is taking advantage of these features is the best way ensure positive communication results. Our courseware training materials for Office Outlook 2010 provide students with a comprehensive learning resource to maximize their capabilities using the program.

The format of our training materials ensure that instructors and students can easily follow the flow of information; step by step. Even through the most advanced applications of Office Outlook 2010, students and instructors can easily navigate the sections of the course. Instructors can progress with training at a comfortable rate for the class. Students are able to understand the new information, before moving on to the next section.

The different components of Outlook are all integrated, meaning you can use your contacts to address an e-mail, track all contact with a particular person, or send your community group tasks. The results of training for Office Outlook 2010 will be evident, as an increased awareness of the importance of communication is brought about from using the product. All Microsoft Office Outlook 2010: Intermediate courseware training materials are fully customizable.

Introduction

Recommended Classroom Setup

Prerequisites

Section 1: Organizing Your E-mail, Part One

Lesson 1.1: Managing Folders

Creating Folders

Renaming Folders

Moving Folders

Deleting Folders

Moving Messages to Folders

Step-By-Step

Skill Sharpener

Lesson 1.2: Using the Favorites List

Adding Folders to the Favorites List

Reordering Favorite Folders

Removing a Folder from Favorites

Expanding and Collapsing the Favorites List

Enabling and Disabling the Favorites List

Step-By-Step

Skill Sharpener

Lesson 1.3: Using Search Folders

Creating Default Search Folders

Creating Custom Search Folders

Using Search Folders

Modifying Search Folders

Step-By-Step

Skill Sharpener

Lesson 1.4: Searching in Outlook

Using the Search Box

About the Search Tools Tab

Setting Search Options

Searching for Contacts

Filtering E-mail

Step-By-Step

Skill Sharpener

Section 1: Case Study

Section 1: Review Questions

Section 2: Organizing Your E-mail, Part Two

Lesson 2.1: Using Rules and Cleanup Tools

Creating a Simple Rule

Modifying Rules

Using the Rules and Alerts Wizard

Marking a Message for Follow-Up

Cleaning up a Folder or Conversation

Step-By-Step

Skill Sharpener

Lesson 2.2: Using Quick Steps

Using Quick Steps

Creating Quick Steps

Managing Quick Steps

Resetting Quick Steps

Step-By-Step

Skill Sharpener

Lesson 2.3: Configuring Categories

Setting up Categories

Assigning a Category to an Item

About Quick Click

Upgrading Categories

Using Categories in a View

Creating Category Search Folders

Step-By-Step

Skill Sharpener

Lesson 2.4: Managing Junk Mail

Using the Junk E-Mail Filter

Receiving Junk Mail

About the Phishing Filter

About Automatic Downloads

Managing Blocked and Safe Senders Lists

Step-By-Step

Skill Sharpener

Section 2: Case Study

Section 2: Review Questions

Section 3: A Word Primer

Lesson 3.1: Basic Text Tools

Cutting, Copying, and Pasting Text

Using the Office Clipboard

Using Find and Replace

Checking Your Spelling

Step-By-Step

Skill Sharpener

Lesson 3.2: Formatting Text

Changing Font Face, Size, and Color

Applying Text Effects

Highlighting Text

Changing Text's Case

Using the Font Dialog

Clearing Formatting

Step-By-Step

Skill Sharpener

Lesson 3.3: Applying Advanced Text Effects

Using the Format Painter

Applying a Quick Style

Changing the Style Set

Using Themes

Understanding Mail Formats

Step-By-Step

Skill Sharpener

Lesson 3.4: Formatting Paragraphs

Aligning and Justifying Text

Indenting a Paragraph

Changing Paragraph Spacing

Creating a Bulleted, Numbered, or Multilevel List

Adding Borders and Shading

Using the Borders and Shading Dialog

Step-By-Step

Skill Sharpener

Lesson 3.5: Adding Word Elements, Part One

Adding Tables

Adding Pictures and Clip Art

Adding Screenshots

Adding Shapes

Step-By-Step

Skill Sharpener

Lesson 3.6: Adding Word Elements, Part Two

Adding Text Boxes

Adding WordArt

Adding SmartArt

Adding Charts

Step-By-Step

Skill Sharpener

Section 3: Case Study

Section 3: Review Questions

Section 4: Understanding E-Mail Accounts

Lesson 4.1: Setting up a Basic E-Mail Account

Overview of E-mail Account Types

Setting up a POP3, IMAP, or HTTP E-mail Account

Using Your Mailbox

Understanding the Send/Receive Tab

Setting Send/Receive Options

Step-By-Step

Skill Sharpener

Lesson 4.2: Configuring SMS Accounts

Setting up a Mobile Service Account

Viewing Text Messages

Creating a Text Message

Removing the Account

Skill Sharpener

Lesson 4.3: Configuring RSS Feeds

Setting up an RSS Feed in Outlook

Setting up an RSS Feed with Internet Explorer

Reading and Managing Feed Items

Sharing a Feed with a Friend

Removing an RSS Feed

Getting Help with RSS Feeds

Step-By-Step

Skill Sharpener

Section 4: Case Study

Section 4: Review Questions

Section 5: Microsoft Exchange Server

Lesson 5.1: About Microsoft Exchange Server

Understanding Microsoft Exchange Server

Setting up an Exchange Mailbox

How an Exchange Mailbox Works

Supported Versions of Exchange Server with Outlook 2010

About Outlook Web Access

Step-By-Step

Skill Sharpener

Lesson 5.2: Managing Your Mailbox

Setting Permissions on Your Mailbox

Configuring Delegate Access

Viewing Another User's Mailbox

Setting up the Out of Office Assistant

Using the Global Address Book

Step-By-Step

Skill Sharpener

Lesson 5.3: Managing Tasks and E-mail Messages

Recovering Deleted Items

Recalling Messages

Sending a Task Sharing Request

Responding to a Task Sharing Request

Viewing Another User's Tasks

Step-By-Step

Skill Sharpener

Lesson 5.4: Managing Your Calendar

Sharing a Calendar

Responding to a Calendar Sharing Request

Viewing Another User's Calendar

Using Schedule View

Step-By-Step

Skill Sharpener

Lesson 5.5: Scheduling Meetings with Exchange Server

Scheduling a Meeting

Using the Scheduling Assistant

Responding to a Meeting Request

Tracking Responses

Adding and Removing Attendees

Contacting Attendees

Cancelling a Meeting

Step-By-Step

Skill Sharpener

Section 5: Case Study

Section 5: Review Questions

Index

Everything you need to deliver amazing training

Each courseware title is a trainers' kit that comes with the following course components:

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Sample Files

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