Want to get the most out of your training investment? Our courseware training material is designed to do just that. We’ll prepare you to teach how to effectively use the Business Contact Manager 3.’the product is a very valuable add-on to your Microsoft Outlook.
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- Student Manual
- Quick Reference Guide
- PowerPoint Presentation
- Lesson Plan
- Instructor Guide
- Exercise Workbook
- Exercise Files
Our training material has been industry tested around the world and is fully customizable so you can make it meet your specific wants or needs. Learn step-by-step all that you need to know and nothing that you don’t.
We do the prep-work – you do the training.
Section 1: Configuring Business Contact Manager
Lesson 1.1: Getting Started
What is Business Contact Manager?
Installing Business Contact Manager
Using Express Setup
Using Advanced Setup
Step-By-Step
Skill Sharpener
Lesson 1.2: Using Business Contact Manager
Using the Business Contact Manager Dashboard
Viewing Business Contact Manager Folders
Using the Business Contact Manager Menu
Using the Business Contact Manager Toolbar
Step-By-Step
Skill Sharpener
Lesson 1.3: Working with Business Contact Manager Data
Creating a Database
Removing a Database
Connecting to a Shared Database
Sharing Your Database
Managing Your Database
Step-By-Step
Skill Sharpener
Lesson 1.4: Getting Help in Business Contact Manager
About the Welcome E-Mail
Using the Dashboard Links
Using "Learn About Business Contact Manager"
Using the Help Menu
Step-By-Step
Skill Sharpener
Section 1: Case Study
Section 1: Review Questions
Section 2: Using Business Contact Manager
Lesson 2.1: Accounts
Opening the Accounts Folder
Creating New Accounts
Editing an Account
Account Views
Step-By-Step
Skill Sharpener
Lesson 2.2: Business Contacts
Opening the Business Contacts Folder
Creating a Business Contact
Editing a Business Contact
Business Contact Views
Step-By-Step
Skill Sharpener
Lesson 2.3: Opportunities
Opening the Opportunities Folder
Creating an Opportunity
Editing an Opportunity
Opportunity Views
Step-By-Step
Skill Sharpener
Lesson 2.4: Business Projects and Project Tasks
Opening the Business Projects and Project Tasks Folders
Creating a New Project with Tasks
Editing Business Tasks and Projects
Viewing Business Tasks and Projects
Step-By-Step
Skill Sharpener
Lesson 2.5: Communications History and Linking
Creating a History Item
Creating a Business Note in an Item
Creating a Business Note Outside an Item
Viewing the Communication History Folder
Using Link to Record
Using E-mail Auto-Linking
Step-By-Step
Skill Sharpener
Section 2: Case Study
Section 2: Review Questions
Section 3: Business Contact Manager Tools
Lesson 3.1: Using the Dashboard
Opening the Dashboard
The Home Tab
The Sales Tab
The Marketing Tab
The Projects Tab
Customizing the Dashboard
Step-By-Step
Skill Sharpener
Lesson 3.2: Information Management Tools
Setting up the Product and Service Items List
Using the Product and Service Items List
Importing Data
Exporting Data
Generating Reports
The Reports Window
Step-By-Step
Skill Sharpener
Lesson 3.3: Marketing Campaigns
Creating a Basic Campaign
Tracking Campaign Results
Creating a Campaign through Word
Creating a Campaign through Publisher
Step-By-Step
Skill Sharpener
Lesson 3.4: Customizing Forms
Creating a Custom Form
Editing Lists in a Form
Editing Lists Outside a Form
Step-By-Step
Skill Sharpener
Section 3: Case Study
Section 3: Review Questions
Index