SCORM file format
Managing Difficult Conversations
Deliver high-impact training with professionally designed, fully editable courseware you can brand, customize, and deliver in-person or online
$795.00
Managing Difficult Conversations is courseware designed specifically for supervisors and managers dealing with difficult conversations in the workplace.
Students will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation. Students will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.
How to Use This Guide
Session One: Course Overview
Session Two: Choosing to Have the Conversation
Considering the Consequences
Establishing Your Frame of Reference
Establishing Positive Intent
Identifying the Desired Outcome
Session Three: Toolkit for Successful Conversations
Managing Your Body Language
Speaking Persuasively
Active Listening
Asking Questions
Probing Techniques
Session Four: Choosing the Time and Place
Session Five: Framework for Difficult Conversations
What’s Your Purpose?
Steps for a Difficult Conversation
Creating a Conversation Template
Session Six: Staying Safe
Session Seven: Testing the Waters
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
 Select the format that works best for your organization or learners
Instructor-Led Training Kits
Complete training kit with everything you need to facilitate.
- Instructor Guide
- Participant Manual
- PowerPoint Slides
- Print-Ready Files
- Editable in Word/PowerPoint
- More
SCORM eLearning Courses
Ready-to-deploy eLearning for any SCORM-compliant LMS.
- SCORM 1.2 Package
- LMS Compatible
- Completion Certificates
- Progress Tracking
- Mobile Responsive
Storyline Source Files
Editable .story files for full customization in Articulate 360.
- Editable Source Files
- Articulate 360 Format
- Brand Customization
- Content Editing
- Interactive Elements
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What You Get
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
