Fully Customizable Courseware For Trainers
Managing Difficult Conversations
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Managing Difficult Conversations is courseware designed specifically for supervisors and managers dealing with difficult conversations in the workplace.
Students will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation. Students will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.
Velsoft courseware is fully customizable and is feature-packed with all of the tools a trainer needs to deliver a truly impactful learning experience. Included is an instructor’s guide complete with detailed course activities, a participant’s guide, PowerPoint slides, a handy quick-reference guide, assessments, and a detailed supplementary reading list. Consider offering this course as part of a blended learning approach, to appeal to students who opt to learn from their mobile devices.
How to Use This Guide
Session One: Course Overview
Session Two: Choosing to Have the Conversation
Considering the Consequences
Establishing Your Frame of Reference
Establishing Positive Intent
Identifying the Desired Outcome
Session Three: Toolkit for Successful Conversations
Managing Your Body Language
Speaking Persuasively
Active Listening
Asking Questions
Probing Techniques
Session Four: Choosing the Time and Place
Session Five: Framework for Difficult Conversations
What’s Your Purpose?
Steps for a Difficult Conversation
Creating a Conversation Template
Session Six: Staying Safe
Session Seven: Testing the Waters
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
PowerPoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
