SCORM file format
Managing Customer Service
Deliver high-impact training with professionally designed, fully editable courseware you can brand, customize, and deliver in-person or online
$795.00
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
This one-day?Customer Service Training: Managing Customer Service workshop will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.
Participants will learn:
- How to identify ways to establish links between excellence in customer service and their business practices and policies
- How to develop the skills and practices that are essential elements of a customer focused manager
- How to recognize what employees are looking for to be truly engaged
- How to recognize who the customers are and what they are looking for
- How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
How to Use This Guide
Session One: Course Overview
Session Two: Six Critical Elements
Element One: A Customer Service Focus
Element Two: Defined in Your Organization
Element Three: Given Life by the Employees
Element Four: Problem Solving
Role Play
Element Five: Measure It
Element Six: Reinforce It
Measurement in Practice
Session Three: Understanding Leadership
About Leadership
Understanding Your Comfort Zone
Managing Performance
Servant Leadership
Onboarding and Orientation
Session Four: Five Practices of Leadership
Challenging, Inspiring, and Enabling
Modeling and Heart
Practices in Practice
Pre-Assignment Review
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
 Select the format that works best for your organization or learners
Instructor-Led Training Kits
Complete training kit with everything you need to facilitate.
- Instructor Guide
- Participant Manual
- PowerPoint Slides
- Print-Ready Files
- Editable in Word/PowerPoint
- More
SCORM eLearning Courses
Ready-to-deploy eLearning for any SCORM-compliant LMS.
- SCORM 1.2 Package
- LMS Compatible
- Completion Certificates
- Progress Tracking
- Mobile Responsive
Storyline Source Files
Editable .story files for full customization in Articulate 360.
- Editable Source Files
- Articulate 360 Format
- Brand Customization
- Content Editing
- Interactive Elements
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What You Get
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
