Fully Customizable Courseware For Trainers
Managing Customer Service
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The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
This one-day Customer Service Training: Managing Customer Service workshop will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.
Participants will learn:
- How to identify ways to establish links between excellence in customer service and their business practices and policies
- How to develop the skills and practices that are essential elements of a customer focused manager
- How to recognize what employees are looking for to be truly engaged
- How to recognize who the customers are and what they are looking for
- How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
As always, all Velsoft courseware training materials are completely customizable and brandable. Each package comes complete with an instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.
How to Use This Guide
Session One: Course Overview
Session Two: Six Critical Elements
Element One: A Customer Service Focus
Element Two: Defined in Your Organization
Element Three: Given Life by the Employees
Element Four: Problem Solving
Role Play
Element Five: Measure It
Element Six: Reinforce It
Measurement in Practice
Session Three: Understanding Leadership
About Leadership
Understanding Your Comfort Zone
Managing Performance
Servant Leadership
Onboarding and Orientation
Session Four: Five Practices of Leadership
Challenging, Inspiring, and Enabling
Modeling and Heart
Practices in Practice
Pre-Assignment Review
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
PowerPoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
