Fully Customizable Courseware For Trainers
Knowledge Management
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Understanding how to manage the knowledge within an organization is the key to business success. When knowledge isn’t managed well, employees can become frustrated, customers can become angry, and productivity can suffer. All of these things can affect a business’ bottom line. This Knowledge Management course trains employees to use knowledge they already possess in order to help businesses perform at the next level, introducing participants to knowledge management tips, techniques, and proven processes.
This workshop explains the difference between explicit and tacit knowledge, identifies various theoretical models, explains how a properly implemented program can improve efficiency, describes the steps for deploying a new knowledge management program within an organization, and identifies the required components for implementing this type of framework within an organization.
This is an essential component of organizational growth and sustainability. Order this training courseware today and start teaching it right away! The Knowledge Management course materials are customizable, print-on-demand, and available for a one-time purchase, with no hidden fees or renewals.
These training materials include a pre-assignment, assessments, student workbook, and comprehensive trainer’s guide, as well as pre-formatted PowerPoint slides.
How to Use This Guide
Session One: Course Overview
Session Two: Definitions
What is Knowledge?
Communicating Explicit and Tacit Knowledge
What is Knowledge Management?
History of Knowledge Management
Session Three: The Business Case for Knowledge Management
Reducing Costs and Growing Sales with Knowledge Management
Personal Work Performance and Bottom Line Benefits
Business Case Basics
Sample Knowledge Management Business Case
Session Four: The Knowledge Management Mix
People
Recognition within the Knowledge Management Mix
Technology
Process
Session Five: The Knowledge Management Framework
Introduction
Needs Analysis
Resource Identification
Process Analysis, Identification, and Construction
Accumulating, Sharing, and Storing Knowledge
Session Six: ITandD’s Conundrum
Session Seven: Knowledge Management Models
The KM Process Framework (Bukowitz and Williams)
Knowledge Management Matrix (Gamble and Blackwell)
Process Model (Botha)
Knowledge Spiral Model (Nonaka and Takeuchi)
Session Eight: The Knowledge Management Toolkit
Cross-Functional Teams
Mentoring
Organizational Culture
IT Solutions
Which Technologies Would Be Best?
Session Nine: Implementing Knowledge Management Initiatives
Building Knowledge Networks
Creating a Knowledge Management Body of Knowledge (KMBOK)
Creating a Chief Knowledge Officer (CKO) Position
Advertise for Your CKO
Creating a Post-Mortem Plan
Creating Measures
Start With a Pilot
Where Do I Put This?
Support Your Organization Through the Change
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
PowerPoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
