Technology and Digital Skills explores technologies that are changing business landscapes. This one-day course defines digital literacy, one of the key aspects of ensuring a digital transformation is successful. It will ensure participants understand how to choose which digital tools to adopt, and the questions to ask to ensure a successful transformation.
Each participant will leave understanding the potential benefits, and risks, of introducing new technology into an organization.
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Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Digital Literacy Defined
The Importance of Keeping Pace with Technology
What is Digital Literacy?
Digital Literacy in Action
Session Three: Digital Literacy for Businesses
Digital Understanding for Small- to Medium-Sized Businesses
Assessing Digital Literacy
Session Four: Technology Redefining the Business Landscape
Trends Reshaping Business Dynamics
Artificial Intelligence
Case Study: H&M
Case Study Review
Automation
Remote Work
Session Five: Assessment and Growth
Considerations
Assessment Tool: Four-Box Matrix
Four-Box Matrix Activity
Digital Mindset
Digital Mindset Activity
Session Six: Change Management
Encouraging the Digital Change
Continuous Learning
Improving Digital Skills
Session Seven: Introduction to Data Analytics
The Power of Data
Case Study: Brewing Success with Data Analytics
Session Eight: Navigating Cybersecurity
What is Cybersecurity?
Small Business, Bigger Hurdles
How to Protect the Business
Session Nine: E-Commerce
Pandemic Impacts on Consumer Buying
Course Summary
Personal Action Plan
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
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Student Manual
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