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Digital Transformation: Processes
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Digital Transformation: Business Processes examines how organizations can add digital technologies to their daily activities to improve efficiency and add value for customers. This one-day course will show participants how to visualize and examine processes to determine how they can be changed. It will also teach participants how to ensure the transition is smooth and successful.
It will detail several approaches leaders can take during changes in business processes in order to reach organizational goals and receive maximum benefits.
Each participant will leave with the understanding of how technology is revolutionizing business processes and give them a head start on redesigning their organization’s own processes.
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Understanding Business Processes in the Digital Age
Introduction to Business Processes
What is Process Mapping?
Process Map
Session Three: Process Optimization
Identifying Areas for Improvements
Steps to Take
Vendor Interaction Phases
Session Four: Process Automation
Understanding the Automation of Business Processes
Introducing Automation to Business Processes
Implementing a Workflow Engine
Workflow Engines to Revolutionize Industries
Session Five: Change Management
Principles of Change Management Applied to Business Process Digital Transformation
Change Management Assessment Survey
Session Six: Applying Lean Methodology to Digital Transformation
Understanding Lean
Eliminating Waste
Case Study: Improving Patient Flow in a Healthcare Clinic
Lean and Digital Transformation
Session Seven: DevOps and Business Process Transformation
Understanding DevOps
Session Eight: Customer and Employee Centricity
What it Means to be Customer and Employee Centric
The Importance of Customer and Employee Experiences
Steps to Take
Designing Customer and Employee Centric Processes
Session Nine: Case Study
Digital Dilemmas at Dine Divine
The Customer Perspective
Personal Action Plan
Course Summary
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: Understanding Business Processes in the Digital Age
Session Three: Process Optimization
Session Four: Process Automation
Session Six: Applying Lean Methodology to Digital Transformation
Session Seven: DevOps and Business Process Transformation
Session Eight: Customer and Employee Centricity
Session Nine: Case Study
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Quick Reference Guide
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