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Digital Transformation: Processes

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$595.00

Digital Transformation: Business Processes examines how organizations can add digital technologies to their daily activities to improve efficiency and add value for customers. This one-day course will show participants how to visualize and examine processes to determine how they can be changed. It will also teach participants how to ensure the transition is smooth and successful.

It will detail several approaches leaders can take during changes in business processes in order to reach organizational goals and receive maximum benefits.

Each participant will leave with the understanding of how technology is revolutionizing business processes and give them a head start on redesigning their organization’s own processes.

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Session One: Course Overview

Course Overview

Learning Objectives

Pre-Assignment

Pre-Course Assessment

Session Two: Understanding Business Processes in the Digital Age

Introduction to Business Processes

What is Process Mapping?

Process Map

Session Three: Process Optimization

Identifying Areas for Improvements

Steps to Take

Vendor Interaction Phases

Session Four: Process Automation

Understanding the Automation of Business Processes

Introducing Automation to Business Processes

Implementing a Workflow Engine

Workflow Engines to Revolutionize Industries

Session Five: Change Management

Principles of Change Management Applied to Business Process Digital Transformation

Change Management Assessment Survey

Session Six: Applying Lean Methodology to Digital Transformation

Understanding Lean

Eliminating Waste

Case Study: Improving Patient Flow in a Healthcare Clinic

Lean and Digital Transformation

Session Seven: DevOps and Business Process Transformation

Understanding DevOps

Session Eight: Customer and Employee Centricity

What it Means to be Customer and Employee Centric

The Importance of Customer and Employee Experiences

Steps to Take

Designing Customer and Employee Centric Processes

Session Nine: Case Study

Digital Dilemmas at Dine Divine

The Customer Perspective

Personal Action Plan

Course Summary

Post-Course Assessment

Pre- and Post-Course Assessment Answer Key

Pre-Course Assessment

Post-Course Assessment

Assignment Answer Key

Session Two: Understanding Business Processes in the Digital Age

Session Three: Process Optimization

Session Four: Process Automation

Session Six: Applying Lean Methodology to Digital Transformation

Session Seven: DevOps and Business Process Transformation

Session Eight: Customer and Employee Centricity

Session Nine: Case Study

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Each courseware title is a trainers' kit that comes with the following course components:

Instructor Guide

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Student Manual

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PowerPoint Deck

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Quick Reference Guide

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52 weeks outlined of structured employee training and development for your team. Customize to suit your specific goals and training requirements.
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Choose from 81 courses available in Articulate Storyline (.story) format.

  • Social Selling for Small Businesses
  • 10 Minute Presentation
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  • Performance Management: Managing Employee Performance
  • Building Better Teams
  • Anger Management: Understanding Anger
  • Conflict Resolution: Getting Along in the Workplace
  • Hiring for Success: Behavioral Interviewing Techniques
  • Creating a Top Notch Talent Management Program
  • Conducting Effective Performance Reviews
  • Stress Management
  • Managing Customer Service
  • Closing the Generation Gap in the Workplace
  • Accounting Skills for the New Supervisor
  • Onboarding: The Essential Rules for a Successful Onboarding Program
  • Employee Recognition: Appreciating Your Workforce
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  • Unconscious Bias
  • Becoming Management Material
  • Coaching and Mentoring
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  • Delegation: The Art of Delegating Effectively
  • Team Building: Developing High Performance Teams
  • Meeting Management: The Art of Making Meetings Work
  • Leadership Skills for Supervisors
  • Managing Difficult Conversations
  • Giving Effective Feedback
  • Managing the Virtual Workplace
  • Managing Across Cultures
  • Women Leadership: Owning Your Strengths and Skills
  • Dealing With Difficult People
  • Vendor Management Essentials
  • How to Become a Leader with Integrity
  • Corrective Action
  • Project Management Principles and Performance Domains
  • Advanced Writing Skills
  • Public Speaking: Presentation Survival School
  • Emotional Intelligence
  • Communication Strategies
  • Critical Elements of Customer Service
  • Skills for the New Employee
  • Business Etiquette: Gaining that Extra Edge
  • Conquering Your Fear of Speaking in Public
  • Time Management
  • Business Writing That Works
  • Critical Thinking
  • Goal Setting
  • Personal Brand: Maximizing Personal Impact
  • Self Leadership
  • Managing Pressure and Maintaining Balance
  • Active Listening
  • Fostering Innovation
  • Delivering Dynamic Virtual Presentations
  • Entrepreneurship 101
  • Workplace Harassment: What It is and What to Do About It
  • Workplace Violence: How to Manage Anger and Violence in the Workplace
  • Lean Process Improvement
  • Employee Accountability
  • Disability Awareness: Working with People with Disabilities
  • Crisis Management
  • Strategic Planning
  • Continuous Improvement with Lean
  • Creating a Positive Work Environment
  • Developing a Safety Procedures Manual
  • Beyond Workplace Politics
  • Digital Transformation
  • GDPR Readiness: Creating a Data Privacy Plan
  • Cybersecurity Fundamentals
  • Respect In The Workplace
  • Advanced Skills for the Practical Trainer
  • Facilitation Skills
  • Survival Skills for the New Trainer
  • Using Activities to Make Training Fun
  • Developing a Training Needs Analysis
  • Measuring Training Results
  • Risk Management
  • Safety in the Workplace

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