Digital transformation looks different for every business, but at its core, it means altering how a company operates with
the addition of technology and with the goals of improving the customer experience and the workplace. This one-day course
will teach you about this concept, and what companies in different industries are doing, as well as best practices
so you can do it yourself.
At the end of this workshop, you will be able to:
- Define digital transformation
- Understand why it matters
- Pinpoint which businesses are succeeding and how they are doing it
- Get started on your own company’s digital strategy
How to Use This Guide
Session One: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Digital Transformation – What Is It? Why Does It Matter?
Defining Digital Transformation
Why?
Session Three: Where Do We Start?
Start Thinking About Changes
Questions to Ask
Customer Interaction
Session Four: Who Is Doing It Well?
Mistakes That Can be Made
Case Study Review
Case Study 1: Netflix
Case Study 2: Domino’s
Case Study 3: The Washington Post
Case Study 4: Air New Zealand
Case Study 5: Town of Cary, North Carolina
Session Five: Awareness Is The First Step
Use Technology to Build on Success
Session Six: Let’s Do This
Things to Keep in Mind
Session Seven: Make A Plan
Digital Transformation Plan
Summary
Personal Action Plan
Recommended Reading List
Post-Course Assessment
Pre- and Post- Assessment Answer Keys
Pre-Course Assessment
Post-Course Assessment
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the ?student? version of the course you will be teaching.
PowerPoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.