Articulate Storyline 360 source file
Crisis Management
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The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time.’this Crisis Management course allows trainers to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them.
This two-day course will help you teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; and apply the crisis management process.
Launch effective Crisis Management today! Your customizable training materials package includes a detailed instructor’s guide, student workbook, pre-formatted slides, engaging activities, and more. Download sample courseware today!
How to Use This Guide
Session One: Course Overview
Session Two: What is Crisis Management?
Defining Terms
The Crisis Management Team
Creating the Team
Session Three: Training Leaders and Staff
Training Essentials
Conducting Training
Session Four: Conducting the Crisis Audit
Why Audit?
Using a Risk Matrix
Session Five: Performing a Risk Level Analysis
The Four Categories
Case Studies
Session Six: Developing a Response Process
Pre-Assignment Review
Crisis Response Process
Session Seven: Consulting with the Experts
Session Eight: Incident Management Techniques
Case Study
Responding to Incidents
Documenting Incidents
Investigating Incidents
Session Nine: Working through the Issues
Model Overview
Phase One
Phase Two
Phase Three
Types of Decisions
Session Ten: Establishing an Emergency Operations Center
EOC Considerations
Who is In Charge?
Session Eleven: Building Business Continuity and Recovery
Creating Continuity
Essential Crisis Plan Elements
Session Twelve: Walliallia
Background
Exercise One: Gas Line Explosion at Water Plant
Exercise Two: How are you Feeling?
Exercise Three: The Last Question
Session Thirteen: Recovering and Moving On
Initial Adjustments
Working Things Out
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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