Articulate Storyline 360 source file
Conflict Resolution: Getting Along in the Workplace
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Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace.
This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two-day Conflict Resolution training course, instructors will teach the basics of conflict resolution, how conflict can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.
Trainers can start delivering these tested strategies and confrontation tools immediately to those seeking conflict resolution skills. A one-time courseware purchase provides customizable training materials and unlimited print-on-demand privileges.Each package includes an instructor guide, student workbook, slides, assessments, and more.
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How to Use This Guide
Session One: Course Overview
Session Two: Defining Conflict
What is Conflict?
Positives and Negatives
Session Three: Types of Conflict
Session Four: Open Conflict vs. Hidden Conflict
Session Five: Spontaneous and Reflective Behavior
Session Six: The Johari Window
Understanding the Johari Window
My Window
Case Study: Spontaneous and Reflective Behaviors
Session Seven: Stages of Conflict
The Five Stages of Conflict
Another Version of the Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict
Session Eight: Creating the Win/Win
Session Nine: Conflict Resolution Style Questionnaire
The Questionnaire
Scoring
The Conflict Grid
Pros and Cons
Session Ten: The Role of Communication in Conflict Resolution
The Communication Chain
Other Barriers
Establishing Positive Intent
Session Eleven: Active Listening Skills
Session Twelve: Paraphrasing Skills
What is Paraphrasing?
Making Connections
Session Thirteen: Powerful Questions
Asking Questions
Probing Techniques
Session Fourteen: Body Language
Session Fifteen: Pre-Assignment Review
Session Sixteen: The Conflict/Opportunity Test
The Conflict/Opportunity Test
Skills Test
Session Seventeen: Conflict and Its Resolution
Visualizing Conflict
A Strategy for Conflict Resolution
Session Eighteen: Helping Others Through Conflict
Preparing for Conflict
Conflict Resolution with Facilitation
Setting Norms
Coaching Through Conflict
Managing Your Emotions
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Storyline 360 Source File
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