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Business Etiquette: Gaining that Extra Edge

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Business Etiquette: Gaining that Extra Edge can make a huge difference in the lives and careers of trainees. In this courseware program, participants will learn to manage otherwise awkward moments, and to handle them with grace. This training course includes sessions on networking, introductions and remembering names, how to dress for success, confident communications, how to make great first impressions, etiquette at meal time, and much more.

With Business Etiquette: Gaining that Extra Edge courseware, you are providing your students with the tools they need to succeed in the business world.

Your purchase of this training course allows you to add your logo, customize materials to meet the needs of your learners, and print on demand. Your package includes an instructor guide, student workbook, assessments, a pre-assignment, quick reference guide, supplementary reading titles, and more.

How to Use This Guide

Session One: Course Overview

Session Two: Business Etiquette Basics

Session Three: Test Your Business Etiquette

Session Four: The Handshake

Session Five: Business Card Etiquette

Session Six: The Skill of Making Small Talk

Session Seven: Do You Remember Names?

Session Eight: Making That Great First Impression

Session Nine: Dress for Success

Dressing the Part

Maintaining Your Positive Impression

What’s Your Code?

Session Ten: Business Dining

Seven Hot Tips

Demonstration

Other Rules

Session Eleven: E-Mail and Telephone Etiquette

The Power of the Written Word

Note Writing Practice

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

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