Fully Customizable Courseware For Trainers
Basic Business Management: Growth and Awareness
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Small business success depends on strategic decision-making, operational efficiency, and leadership that inspires performance. This course guides participants through navigating legal requirements, optimizing workflows with process mapping and digital tools, and building resilience with business continuity planning. Participants will also explore effective hiring strategies, inclusive workplace practices, customer service excellence, and essential cybersecurity protections. By the end of the course, participants will leave prepared to strengthen operations, lead confidently, and position their business for long-term success.
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Introduction to Small Business Laws
Legal Foundations
Understanding Contracts
Protecting Intellectual Property
Session Three: Operations and Supply Chain Management
Creating Strong Operations
Understanding Supply Chain Management
Planning for Disruptions
Session Four: Hiring and Onboarding
Building a Team
Onboarding
Session Five: Building Strong Customer Service
The Pillars of Success
The Remaining Elements
Digital Customer Experience
Role Play
Session Six: Culture and Leadership Essentials
Building an Inclusive Culture
Effective Feedback
Session Seven: Data and Cybersecurity Basics
Understanding Data
Cybersecurity
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: Introduction to Small Business Laws
Session Three: Operations and Supply Chain Management
Session Four: Hiring and Onboarding
Session Five: Building Strong Customer Service
Session Six: Culture and Leadership Essentials
Session Seven: Data and Cybersecurity Basics
Small business success depends on strategic decision-making, operational efficiency, and leadership that inspires performance. This course guides participants through navigating legal requirements, optimizing workflows with process mapping and digital tools, and building resilience with business continuity planning. Participants will also explore effective hiring strategies, inclusive workplace practices, customer service excellence, and essential cybersecurity protections. By the end of the course, participants will leave prepared to strengthen operations, lead confidently, and position their business for long-term success.
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Introduction to Small Business Laws
Legal Foundations
Understanding Contracts
Protecting Intellectual Property
Session Three: Operations and Supply Chain Management
Creating Strong Operations
Understanding Supply Chain Management
Planning for Disruptions
Session Four: Hiring and Onboarding
Building a Team
Onboarding
Session Five: Building Strong Customer Service
The Pillars of Success
The Remaining Elements
Digital Customer Experience
Role Play
Session Six: Culture and Leadership Essentials
Building an Inclusive Culture
Effective Feedback
Session Seven: Data and Cybersecurity Basics
Understanding Data
Cybersecurity
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: Introduction to Small Business Laws
Session Three: Operations and Supply Chain Management
Session Four: Hiring and Onboarding
Session Five: Building Strong Customer Service
Session Six: Culture and Leadership Essentials
Session Seven: Data and Cybersecurity Basics
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
