Articulate Storyline 360 source file
Active Listening
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Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.
Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.
This comprehensive, customizable courseware includes everything that you need to start providing training. Materials include an instructor’s guide, student manual, PowerPoint presentation, course outline, and more!
How to Use This Guide
Session One: Course Overview
Session Two: Defining Active Listening
What is Active Listening?
Identifying Good Listeners
Tips for Becoming a Better Listener
Pre-Assignment Review
Session Three: Body Language Basics
Session Four: Attitude is Everything!
Understanding Sympathy and Empathy
Creating the Right Mindset
Being Genuine
Making Connections
Session Five: Encouraging Conversation
What Is Said and What Is Heard
Asking Questions
Probing Techniques
Paraphrasing Techniques
Session Six: Building Relationships
Building Common Ground
NLP Tips and Tricks
Session Seven: Getting Over Listening Roadblocks
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Storyline 360 Source File
Receive the full course in .story format and easily open in Articulate Storyline 360.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants as you like. No limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
