Fully Customizable Courseware For Trainers
Telemarketing: Using the Telephone as a Sales Tool
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This one-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
The Telemarketing: Using the Telephone as a Sales Tool training workshop instructs participants on how to make dramatic improvements to their results, by sharpening their communication skills, developing trust and respect with customers and colleagues, warming up their sales approach, making positive impressions, learning negotiation strategies to improve sales results, and the use of scripting.
Your training course materials include a detailed instructor guide, student workbook, quick reference guide, pre-assignment, assessments, and pre-formatted slides. All of them are easily customizable for trainers who want to tailor the courseware to their brand or a particular group.
How to Use This Guide
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Verbal Communication
Being Yourself and Sounding Your Best
A Service Image
Session Four: To Serve and Delight
What You Say and What it Means
Planning the Ideal Answer
Session Five: Exceptional Things about Telephone Sales
Session Six: Building Trust
Session Seven: It’s More Than Just a Phase
Phases of Negotiation
Types of Negotiation
Session Eight: Communication Essentials
Active Listening Skills
Ten Ingredients for Good Communication
Asking Good Questions
Session Nine: Developing Your Script
The Basic Script
Sample Script
Making the Script Yours
Session Ten: Pre-Call Planning
Session Eleven: Phone Tag and Call Backs
Session Twelve: Following Up
Session Thirteen: Closing the Sale
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
This one-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
The Telemarketing: Using the Telephone as a Sales Tool training workshop instructs participants on how to make dramatic improvements to their results, by sharpening their communication skills, developing trust and respect with customers and colleagues, warming up their sales approach, making positive impressions, learning negotiation strategies to improve sales results, and the use of scripting.
Your training course materials include a detailed instructor guide, student workbook, quick reference guide, pre-assignment, assessments, and pre-formatted slides. All of them are easily customizable for trainers who want to tailor the courseware to their brand or a particular group.
How to Use This Guide
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Verbal Communication
Being Yourself and Sounding Your Best
A Service Image
Session Four: To Serve and Delight
What You Say and What it Means
Planning the Ideal Answer
Session Five: Exceptional Things about Telephone Sales
Session Six: Building Trust
Session Seven: It’s More Than Just a Phase
Phases of Negotiation
Types of Negotiation
Session Eight: Communication Essentials
Active Listening Skills
Ten Ingredients for Good Communication
Asking Good Questions
Session Nine: Developing Your Script
The Basic Script
Sample Script
Making the Script Yours
Session Ten: Pre-Call Planning
Session Eleven: Phone Tag and Call Backs
Session Twelve: Following Up
Session Thirteen: Closing the Sale
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable manual gives each participant the student version of the course you will be teaching.
PowerPoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
Fully Customizable
Make any changes you like including easily taking our branding off and replacing it with yours.
Unlimited Users
Train as many participants at your location as you like - forever!
Unlimited Printing Rights
Print-on-demand only what you need for as many participants with no limits.
No Annual Renewal Fees
One-off pricing. Never pay again to use the materials.
