Business Etiquette: Gaining that Extra Edge can make a huge difference in the lives and careers of trainees. In this courseware program, participants will learn to manage otherwise awkward moments, and to handle them with grace. This training course includes sessions on networking, introductions and remembering names, how to dress for success, confident communications, how to make great first impressions, etiquette at meal time, and much more.
With Business Etiquette: Gaining that Extra Edge courseware, you are providing your students with the tools they need to succeed in the business world.
How to Use This Guide
Session One: Course Overview
Session Two: Business Etiquette Basics
Session Three: Test Your Business Etiquette
Session Four: The Handshake
Session Five: Business Card Etiquette
Session Six: The Skill of Making Small Talk
Session Seven: Do You Remember Names?
Session Eight: Making That Great First Impression
Session Nine: Dress for Success
Dressing the Part
Maintaining Your Positive Impression
What’s Your Code?
Session Ten: Business Dining
Seven Hot Tips
Demonstration
Other Rules
Session Eleven: E-Mail and Telephone Etiquette
The Power of the Written Word
Note Writing Practice
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan