English as a Second Language: A Workplace Communications Primer is a one-day course designed to improve the ability of employees, particularly those whose second language is English, to avoid negativity and gain cooperation through positive, plain, and professional communications.
This course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails or videoconferencing. Word choices and how to put them together is covered in detail.
An instructor’s guide, student manual, PowerPoint presentation, quick reference guide, and marketing advertorial are among the resources included in the training package.
How to Use This Guide
Session One: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Self Awareness – Skills of Self and Others
Skills, influences and environment
Session Three: Words and Positive Workplace Culture
Language in the Workplace
The Tone of the Message
Session Four: Productive Conversations
Productive Conversations
Defining Emotional Intelligence
Productive Word Choices
Session Five: Telephone/Videoconferencing
Review
Telephone/Videoconferencing
Telephone
Videoconferencing
Session Six: Wordsmith’s Toolbox
Bones of good writing
Parts of Speech
From Words to Sentences
Punctuation
Grammar Guidelines
Session Seven: Putting Words to Work
Good Communications
Ingredients of an Effective Email
Ingredients of a Good Proposal
Selling your Brand and Ideas
Session Eight: Individual Action Planning
Setting your Intention
Decision Wheel Method
Personal Action Plan
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Course Evaluation
Everything you need to deliver amazing training
Each courseware title is a trainers' kit that comes with the following course components:
Instructor Guide
Velsoft Instructor Guides are the core of each training course. Our Instructor Guides lay out the training in simple, easy-to-follow instructions. You can also customize the Instructor Guides in order to personalize your training.
Student Manual
Each Instructor Guide - for each course - is paired with a Student Manual that you can present to your participants. This customizable manual gives each participant the student version of the course you will be teaching.
PowerPoint Deck
Courseware from Velsoft is designed to give you everything you need for use in the classroom or for your workshop. This includes the PowerPoint versions of all the courses, prepared for you in advance.
Quick Reference Guide
Quick Reference Guides are a favorite tool for trainers to provide to their learners. Each Quick Reference Guide summarizes the most important elements in each courseware title down to two pages.
